Terms of Service

2.1 License

Subject to the Agreement and timely payment, Renocount grants you a non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes.

2.2 Accounts

You will provide accurate registration data, maintain security of credentials, and remain responsible for activities under your accounts.

2.3 Acceptable Use

You will not: (i) violate law; (ii) infringe IP, privacy, or publicity rights; (iii) bypass security, rate limits, or RLS policies; (iv) overload, disrupt, or scrape; (v) use the Services/Outputs to build or train a competing product or model; (vi) upload harmful code; or (vii) misuse messaging channels (e.g., spam via WhatsApp).

2.4 Changes

We may improve or modify the Services. Non-material changes may occur without notice; material adverse changes will be notified at least 14 days in advance.

3.1 User Content

You retain ownership of User Content. You grant Renocount a non-exclusive, royalty-free, worldwide, sublicensable license to host, process, transmit, display, and modify User Content solely to provide, secure, support, and maintain the Services.

3.2 No Training by Default (Opt-In Only)

We do not use User Content or personal data for model training/fine-tuning unless you explicitly opt in in writing, and only as permitted by applicable law and our DPA. Models already trained cannot be "untrained".

3.3 Outputs (Self-Service Platform)

Unless otherwise agreed in writing, you own the Outputs you generate. You grant us a limited license to use Outputs internally for quality, security, abuse detection, and support. We will not publicly showcase Outputs in a way that identifies you without your prior consent.

3.4 Deliverables (Managed Services)

Upon full payment, you own Deliverables, excluding Renocount's software, models, tools, and methodologies. We retain a non-exclusive, royalty-free, perpetual license to use Deliverables internally for quality and security, and externally for marketing only with your prior written consent if you can be identified.

3A.1 Purpose

Housing companies and property managers need continuity. To support safety, compliance, and efficiency, Building Data is shared within the Building Ecosystem.

3A.2 License & Access

You grant Renocount a perpetual, irrevocable, royalty-free, building-scoped license to host, maintain, and make Building Data available to authorized parties within the relevant Building Ecosystem (including successors and replacements), strictly for building operations (maintenance, compliance, safety, asset history, documentation). This license is subject to applicable data protection laws, including GDPR rights to erasure and data portability.

3A.3 Exit of a Party

If you or one of your vendors leaves the Building Ecosystem, their contributed Building Data remains with the building and will continue to be available to the remaining/next authorized stakeholders. This ensures the building retains its operational memory.

• You may still export (see §5) your contributions.
• We will remove your branding and marketing elements from Building Data upon request, where feasible, without degrading core building records.
• Personal data minimization: we strive to store people-light Building Data. Where personal data exists (e.g., worker names in an activity log), it will be retained only as necessary for audit/compliance or replaced with role-based identifiers where feasible.

4.1 Scope & Fees

Scope, pricing, and term are set out on our website or in an order form/proposal.

4.2 Initial Minimum Term

Unless the order form states otherwise, subscriptions/retainers have a minimum initial commitment of six (6) months ("Initial Term").

4.3 Renewal

After the Initial Term, subscriptions renew monthly unless either party gives 30 days' notice to not renew.

4.4 Cancellation

You may cancel effective at the end of the current term. Early cancellation during the Initial Term does not relieve payment for the remainder of the Initial Term.

5.1 Export Anytime

You may download or request a copy of data you provided (User Content and associated metadata we store for you) at any time during the term.

5.2 On Termination

Upon termination/expiry, we will, on request, provide a 30-day export window. After that, we will delete or irreversibly anonymize Customer Data from active systems, subject to legal retention and standard backups.

5.3 What You Can Export

You can export: (a) Customer-Only Data; and (b) a copy of the Building Data you contributed (for your records or migration). However, Building Data itself remains available within the Building Ecosystem per §3A after your exit.

6.1 GDPR

Where we process personal data on your behalf, you are the controller and we are the processor. The DPA forms part of this Agreement.

6.2 EU/EEA Residency

Default processing/storage is in the EU/EEA (or adequate jurisdictions). Any non-EEA processing follows GDPR Chapter V (e.g., SCCs).

6.3 Security

We implement appropriate technical/organizational measures (encryption in transit, access controls, audit logs, vulnerability management).

6.4 Incidents

We will notify you within 72 hours of becoming aware of a personal data breach affecting your data, including GDPR-required details. We will also notify the relevant supervisory authority within 72 hours where required by GDPR.

11.1 By Customer

You will indemnify and hold Renocount harmless from third-party claims arising from (i) your breach of the Agreement or law; (ii) your User Content; or (iii) misuse of the Services.

11.2 By Renocount

We will defend and indemnify you against third-party claims alleging that the Services (as provided by us) infringe EU or Finnish IP rights, provided you: (a) promptly notify us; (b) allow us sole control of the defense; and (c) cooperate reasonably. We may procure rights, modify, or terminate the affected portion with a pro-rata refund. Exclusions: your unauthorized modifications/combinations or misuse.